Sixth Continent gift cards are sometimes not downloading.
I have used and loved the site for months now, as have many of you.
But recently, problems have begun to crop up. Multiple readers let me know this week that they’ve ordered gift cards and have not been able to download them.
Absent customer service
Contacting customer service seems to do nothing (they don’t respond), and that’s been my experience too as I tried to help these readers.
My original PR contact seems to not be working with Sixth Continent anymore.
And the second contact I had also seems to have disappeared (her email address comes up as invalid.)
This level of customer service and lack of communication is completely unacceptable.
I personally haven’t had any problems downloading my cards, but given that multiple readers are having difficulties, I can’t recommend that you use Sixth Continent right now.
What should you do if your gift card won’t download?
If you purchased the gift card with a credit card, I’d recommend disputing the charge with your credit card company.
Sixth Continent has not made good on the transaction, so your credit card company shouldn’t give you any grief about refunding the charge.
Sixth Continent has been open for five years, so I’m a little surprised that things have gone downhill so quickly. It’s not as though they were a brand new website.
Who knows? Perhaps they will turn things around, and if they do, I’ll be the first to let you know.
But for now, I’d play it safe and shop elsewhere.
P.S. I updated my book list for June. I only read two books; I loved one and hated the other.