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What we think of the Luxi mattress so far

Mr. FG and I have been sleeping on our Luxi mattress for several months now and you guys have been asking for an update. So, here you go!

We bought the Luxi because it’s got a unique design that lets you flip the insides in various ways to switch between soft, medium, and firm.   And you can get in in a split version so that each person can have the bed exactly the way they want it.

Luxi

The mattress comes in a surprisingly small box, and once you free the mattress from its packaging, it puffs up to its normal size in just a few minutes.

(This part is pretty fun; the satisfaction level is up there with popping bubble wrap.)

A lot of mattresses have a funky smell for days, but Mr. FG and I both thought the Luxi was surprisingly low-odor.

The Luxi can go on a box spring or on a simple foundation.   We opted to buy a bunky board for our bed frame, which is like a really, really short foundation.

luxi mattress review

So, what do we think?

Well, we decided to go ahead and upgrade to a king size bed, so that part is super fabulous.   We feel a bit like we’re on vacation, or at a hotel every night.

But that has nothing to do with the mattress, obviously!

We started out with our Luxi on medium, and then Mr. FG and I both thought we’d like to try the soft version.   So, we unzipped the mattress, flipped the insides over, and tried it out.

While we both thought we’d love the soft side, neither of us did!   Both of us got back aches, even me (and I hardly ever get back aches from lying in bed.)

We switched back to the medium firmness the very next night and have been sleeping on that ever since.

We haven’t tried the firmest side of the mattress because neither of us is typically into firm mattresses!

Is the Luxi comfortable?

I am very, very comfortable sleeping on the Luxi; the medium is cushy without being too soft, and it’s supportive enough without being uncomfortably hard.

Mr. FG is sleeping pretty well too, although he wishes that the mattress had a little bit more cush on top with firmness below.   Like, maybe this would be the ultimate mattress if it had a pillow top on it.

luxi mattress

Are we going to keep the Luxi?

If it were up to me, I’d say yes.   But since Mr. FG is the one who typically has more trouble sleeping and more trouble finding a mattress that is comfy, the ultimate decision will be up to him, since I’ll probably be happy with whatever.

We both thought we’d end up using the firmness-modulation aspect of the Luxi more than we have.   Since we’re both on the medium firmess side, I don’t know that it was exactly necessary to buy a mattress with modification options. But it IS nice to have the option there, and it was nice to try the soft side and figure out that that definitely wasn’t right for either of us!

Things I love:

  • Luxi gives you a generous in-home trial period.
  • If you don’t want the mattress after the trial period, you can return it for a full refund. It really is a risk-free trial period (unlike Sleep Number’s “free” trial period, which will cost you several hundred dollars at LEAST if you decide to do a return. Weird kind of “free”, if you ask me.)
  • Buying a mattress online is so much less stressful than visiting a mattress store.   Brick and mortar mattress stores are frustrating and confusing and high pressure and it gives me great pleasure to bypass them in favor of giving my money to an online store that has good customer service.

At the time of the writing of this post, Luxi is running a $200 off sale, so this is a good time to buy.

(Not affiliated in any way…I don’t stand to benefit in the slightest if you buy a mattress from Luxi).

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Hopefully I covered everything in the post, but if you have a question about the mattress, let me know in the comments and I’ll do my best to answer.

P.S. So far, no one has gotten all six of the cookie answers correct! So if you haven’t thrown your guesses in, there’s still time. 😉 If no one’s gotten it totally right by tomorrow, I’ll pick the person who got closest first and email them the $50 Amazon gift card.

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David Bowen

Tuesday 2nd of October 2018

I would be very careful about buying a Luxi mattress. I’m having the same problem with trying to return. Customer service is pretty much nonexistent and when you do finally get a response they just continue to come up with excuses as to why they haven’t started the refund process. They will tell you that EVERYONE loves their LUXI mattress and nobody returns this prefect mattress. And god forbid anybody not like it! Please give me a refund on my mattress LUXI!!

David Bowen

Tuesday 4th of December 2018

I have yet to receive a refund. They finally sent me an authorization return form and I donated the mattress. This has been over 6 weeks ago and I haven't gotten a response since. I'm begging everyone DO NOT BUY!

scott

Monday 7th of May 2018

I was originally pretty stoked to try out this bed in CALI King as my wife is a firm stomach sleeper, and I'm a medium side and back sleeper. We tried every variation we could but never could find anything that was even tolerable for more than a day or two. and the weird no-go zone in the middle is less than desirable. I asked for a return in the middle of last year and was contacted (after over a month of emails back and forth with customer service) by a gentleman that wanted to try sending us differently configured layer to see if he could make us something that worked. I agreed, however never heard back or received anything from them. So again after phone calls and emails, I finally just asked for a refund. They agreed and I filled out paperwork, set up the donation that they coordinated, and took photos as requested. The Only reply I've gotten from them since february is that the refund is in process. So now I've donated the mattress AND haven't received a refund. Customer service has been nearly non existent since purchase last year. I based my purchase on all of the rave reviews, but I can see no possible way that there are great interactions with LUXI. At least I haven't seen it.

scott

Wednesday 16th of May 2018

UPDATE: I have since received my refund. I also discussed with the owner and he acknowledged that they are going through growing pains and they working to improve. I wish them all the best, but it just wasn't a fit for me.

Jenny S.

Monday 22nd of January 2018

Good luck trying to return a Luxi mattress. It is impossible. I've been trying for 9 weeks to return mine because no matter how I layered it, it just didn't work for me. They refuse to accept a return. Their latest explanation is that I didn't layer it correctly. Well, I've switched those foam layers every which way but it doesn't make a difference. Do not do business with this mattress firm. They are simply scam artists looking to walk away with your money.

Chris@getbestmattress.com

Wednesday 24th of May 2017

We reviewed Luxi mattress as well and rate it 9.3/10. Compared with other online mattresses only have 1 firmness scale. Luxi has 3 firmness scale to choose, and during our testing we found it's more bouncy than traditional memory foam mattresses, a great choice for under $1,000

Elias

Saturday 18th of February 2017

Hello, first time reading your blog. I have heard from other bloggers that if you are not 100% confy with the firmess of the mattress you can email or call them and they will send you a special layer for the top (like a mattress topper) made for you for free until you are fully satisfied. This is because they domt want you to return the mattress of course.

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