On Tuesdays, I post a picture and just a few words.
Mr. FG uses this Thermos travel mug to bring a beverage to work every day, and while we’re really happy with it, there’s a small design flaw, where the small round plastic piece on the lid button falls off.
Before I could glue it back on, the piece got lost.
I called Thermos, and the representative initally hedged and said this wasn’t a warranty issue. But I gave a little bit of gentle resistance*, and she begudgingly said she’d send me one, but this was the only time.
So, we got a new lid. Ta-dah!
Thermos really should glue these pieces on better, though.
And if this new button cover falls off, I’m going to be more prompt about gluing it. 😉
*It’s worth noting that gentle, polite insistence usually gets you much farther than abrasive insistence. Not to mention it’s the kinder option anyway!
P.S. Don’t forget to enter the Money Making Mom book giveaway, which closes tonight.